When your organization has an insurance claim, it can be disruptive to your daily operations. Contact your insurance carrier at the number below as soon as possible. Calling the carrier directly allows for fastest service, especially when your loss occurs outside of business hours.
When reporting your claim, please provide the following information:
- Insurance policy number
- Date of loss
- Facts surrounding the loss
- Police and fire department information, if they have been involved
- Driver, vehicle and witness information for auto claims
After your initial report, you should hear back from a claims adjuster within 24 – 48 hours. If you are not contacted within this time frame, or should you need additional advice regarding your claim, please contact your General Southwest agent at 480-990-1900. We are here to assist you throughout your claim.
| CARRIER | PHONE/EMAIL |
| Acuity | Ph: 800-242-7666 Fax: 888-880-9588 |
| AM Trust | 866-272-9267 anaclaimsreporting@amtrustgroup.com (most claims) amtrustclaims@grm-inc.com (work comp only) |
| Atlas Financial | 800-897-2551 firstreports@atlas-fin.com |
| Argonaut (CopperPoint) | For Workers Comp claims, visit: www.argolimited.com/claims/ |
| Auto-Owners | 888-252-4626 Auto claims: mesa.southandwest.clm@aoins.com Property/Liability: mesa.northandeast.clm@aoins.com Work Comp Claims: workcompwest.clm@aoins.com |
| Badger Mutual | 800-837-7833 claims@badgermutual.com |
| Berkshire Hathaway | Auto & Property: 800-356-5750 Workers Comp: 800-661-6029 |
| BIS – Builders Insurance Services | 800-362-4861 bistransact@insurancebis.com |
| Capital Insurance Group – CIG | 800-986-9974 claims_service_center@ciginsurance.com |
| CIBA | 818-645-1079 |
| CNA | 877-262-2727 LossReport@cnaasap.com |
| Conifer | 800-459-1690 877-772-6148 (flood only) |
| CopperPoint | Workers Comp Claims: Complete the First Report of Injury form phone: 602-631-2300 (8AM – 5PM M-Fri only) email: reportaclaim@copperpoint.com fax: 602-631-2888 or 800-231-1363 online: via customer portal www.copperpoint.com Claims other than Workers Comp: email: 6727Copperpoint@sedgwickcms.com phone: 844-301-7681 |
| EMC | 888-362-2255 phoenix.claims@emcins.com |
| Employers WC | 855-365-6010 (prior to medical treatment) 888-682-6671 (after medical treatment) ecfroi@employers.com |
| Gateway Specialty | 314-631-5111 |
| Great American | 800-545-4269 |
| Guard | 888-639-2567 online: www.guard.com/ |
| Hanover | 800-628-0250 Claims Other than WC: firstreport@hanover.com Work Comp Claims: wcnewlosses@hanover.com |
| Hartford | Business Insurance: 800-327-3636 Personal Insurance: 800-243-5860 email: lossconnect@thehartford.com online: www.thehartford.com/ COVID-19: www.thehartford.com/ |
| Lancer | Auto: 800-521-6155 Property: 844-526-2463 |
| Liberty Mutual | 800-362-0000 CLClaimsReports@LibertyMutual.com |
| Nationwide – Allied | 800-421-3535 enewloss@nationwide.com |
| Pekin | 888-735-4611 |
| Philadelphia | 800-765-9749 (Mon-Fri 8:30am-8pm ET) 800-765-9749 #3 (after hours) claimsreport@phlyins.com |
| Progressive | 800-776-4737 online: www.progressive.com/ |
| QBE | 844-QBE-CLAIMS |
| Secura | ET/CT zones: 800-318-2136 MT zone: 866-356-7870 claims@secura.net |
| Selective (Flood) | (877) 348-0552 – Option 2 floodclaims@selective.com |
| Selective (General Liability) | Ph: (866)455-9969 Fax: (877)352-6541 email: CSVCENTER@Selective.com online: www.selective.com (click “report a claim”) |
| Selective (Workers Comp) | Ph: (866)455-9969 Fax: (877)352-6860 email: WCFNOL@Selective.com online: www.selective.com (click “report online”) |
| Social Services Contractors Indemnity Pool | 602-996-8810 |
| State Auto | 877-722-5246 online: www.stateauto.com/ |
| Travelers | 800-238-6225 email: first.report@travelers.com online: www.travelers.com/claims/report-claim/index |
| Union Standard | 800-444-0049 (workers comp dial x. 2200) usigclaims@usic.com |
| United Fire Group | 800-343-9131 irnewclaims@unitedfiregroup.onmicrosoft.com |
| US Assure | 800-987-3373 |
| Zurich – Foremost | 800-987-3373 |
| Unigard | 844-QBE-CLAIMS |
